Step 1

Start with us and see where we can work to help address any problems you may have encountered. To help us understand the issue and work towards a resolution to the issue,  please supply background information on the complaint and provide us with contact details to respond to you.

• Call us: 0141 556 3625

• Email us: scott(at)energyforless.co.uk

• Write to us: EFL Solutions Ltd , 79 Berkeley Street, Glasgow G37DX

Step 2

We do try to deliver an excellent service at all times and if there is doubt on your part that the resolution is not within reach straight away, please be assured that our goal is to resolve the complaint in more than 7 working days. All feedback is used to help improve our customer service. It is up to Energy For Less to respond and where appropriate, an apology, an explanation, action to correct the problem, or a financial award may be offered.

Step 3

Should you feel unsatisfied regarding the complaint resolution at the end of the 7 working days, let us know, and an internal review of your case will be actioned within 5 working days. We’ll investigate how we’ve handled the complaint and send our final resolution for your case. Please note that energy supplier contractual obligations may mean than we may not be able to offer the resolution requested, however, we will advise you in such cases and guide you on the next stages. 

Step 4

This is the the step we hope we don’t find ourselves on.

If we haven’t been able to appropriately on a resolution for your complaint and are in a deadlock or the complaint is not resolved within eight weeks, you can contact the Energy Ombudsman. They are the providers of free and impartial advice as a final stage of complaint. 

The Energy Ombudsman

• • Phone: 0330 440 1624

• • Email: enquiry(at)ombudsman-services.org

• • Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

Should you wish to seek independent advice, the Citizens Advice Service can also be contacted on their consumer helpline: 0808 223 1133